Support
Questions and answers
Here you'll find the most frequently asked questions. If you don't find an answer — support is available around the clock.
The server activates automatically within five minutes of receiving payment. In rare cases the process may take up to one hour.
Yes, you can upgrade or downgrade your plan at any time through the dashboard. When downgrading, the price difference is credited to the next billing period.
All servers are protected by attack filtering with capacity up to 500 Gbit/s. Protection works automatically and requires no additional configuration.
Yes. We support Forge and Fabric for mods, as well as Bukkit, Spigot, Paper and Purpur for plugins. You can also upload your own custom build.
New customers have access to a six-hour trial period. To activate it, contact technical support.
Our servers are located in Moscow data centres with direct connections to the largest internet providers in Russia.
Support is available around the clock through the ticket system in your dashboard and by email at support@pg19.su.
Yes, refunds are possible in accordance with our refund policy. Detailed conditions are described on the Refund Policy page.
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